StrayerMBA supervisor role

Scenario:

A new client implementation for an ongoing placement has been live for 3 months and is 25% understaffed and 35% of the inventory is not being worked within the SLA of all claims worked within 45 days. The client’s CFO tends to review individual accounts and complain the accounts are not being worked within the SLA timeframe and is threatening to terminate the contract.

Assignment:

1.Define a mitigation strategy to bring the inventory into compliance with the SLA and restore confidence with the client and the CFO.

2. Outline your plan for your first 90 days in the position of director over a new team.