Module 4 CTA – PJM535 Project Metrics, Monitoring, and Control

Option #1: KPIs and Critical Success Factors (CSFs)

In Section 4.6 of the textbook (SEE ATTACHED FILE), Kerzner (2023) states “Without a good understanding of a KPI, project managers may end up with an improper selection process that works as follows:

Everything that is easy to measure and count is identified.

Sophisticated dashboards and reporting techniques for everything that is easy to measure and count are developed.

• Then project managers struggle to determine what to do with the information.” Kerzner (2023) adds “The nature of the project together with the agreed-upon definition of success and the CSFs determine which KPIs to use” (p. 134).
• Use resources available to you including the archive of your past projects, the internet, and the to find an in-progress project. Assume that you are a sponsor of this project. Prepare a 4-page memo, each page of which covers one of the following four items:
• Describe your recommended method of selecting KPIs and CSFs, specify a minimum of four KPIs and/or CSFs, and provide an in-depth explanation of why you think these KPIs and CSFs help in monitoring and controlling the project.

Propose your recommended approach to measuring these KPIs and CSFs

Discuss some of the main challenges that you foresee in collecting the data needed for the KPIs and CSFs you selected. Prepare a list of recommended practices to overcome these challenges.

1. Specify what strategies you prefer to use to effectively communicate the KPIs and CSFs you chose. Characterize your strategies.