FREQUENTLY ASKED QUESTIONS 

If you are looking for assignment or essay help services, you are in the right place. Course Help Online is the best assignment help website that provide top assignment help services to students in all subjects. We help with urgent assignments, homework, custom essays, dissertations, reports, memos, journals and any other type of writing tasks. 

Too many questions buzzing in your head? Get all the answers right here, right now! We have created a list with answers to the most common questions asked by clients about our essay help service. Furthermore, we continuously update this page to make it as comprehensive as possible. Check out the answers and if your question has not been answered on this page, please feel free to contact our support team and you will get all the help you need. 

Order Placement and Payment

• What is the procedure to place an order?

The order placing process works in three simple steps and will only take a few minutes of your time. 

1. Fill in the online order form. You have to fill in an online order form with your assignment’s instructions.  Log onto your account and submit your assignment instructions. In case you do not have an account, register with us by filling the order form on our website by pressing the Order Now button. Complete the order form with your assignment instructions including any specific instructions and uploading any documents that you want the writer to use in completing your order. After filling the order form, you will be requested to create an account if you are a first time client. During account creation, you will be requested to give your email, password, name, and phone number. You can now place your order by pressing submit button.
2. Proceed with payment. We are only responsible for the delivery of your order once payment has been made in full thus you should make payments as soon as possible. After submitting your assignment instructions, follow the steps provided to make payments in full. An email notification will be sent to your personal email address as soon as your payment has been received and authorized. 
3. Order is processed and delivered on time. The processing of your order will begin as soon as your payment has been received. Our quality control department will review your assignment instructions and assign the paper to the most qualified expert in that field. The writer will start working on your order to satisfy all your assignment instructions. Once the writer is done processing your order, it is sent to our editing department where it is checked for grammatical errors and plagiarism. The essay is then delivered to your personal order page or any other delivery channel of your choice before your deadline.    

During the processing of your order, you can maintain a communication with your writer through the special messenger on your personal order page. You can as well follow-up on the status of your order on your order page as every information about your order is posted there. In case of any questions or concerns, do not hesitate to contact our online agents at any time to get a quick response. Our agents are available 24/7.  

• What can I ask for in my order? 

When filling the order form, there are various options stated that you can choose from. The options include academic level, type of paper, discipline, topic, paper format, deadline, number of pages, sources to be cited, writer category, etc. You are free to give additional instructions and upload files as well request for additional services. Feel free to contact us through live chat or any other communication channel available to make inquiries or if you need more information. You will receive a reply to your inquiries within minutes if you send a message to our online agents. 

• How do I pay and when?

Payment should be made immediately after submitting your order instructions as the processing of your order will only start once the payment has been received in full and the payment authorized. Submitting payments early will give us enough time to get the best expert to work on your order.

Upon submission of your assignment instructions, you will be provided with a payment link. Select the most convenient payment method in your case and pay for your order from our secure online payment methods. You can submit your payment through PayPal or your credit or debit cards. We have provided a very secure payment system for our customers thus you should always feel safe when submitting payments through our website.

• How will I know my payment has been received?

Once your payment is received, an email notification is sent to your personal email address. Apart from the confirmation email, the payment will also reflect on your personal order page and the status of your order will be updated. The writer will start working on your order immediately and the status will indicate that the order is on progress.  

• Which payment methods do you accept?

We accept payments through PayPal and the major credit or debit cards. We do not accept cash payment as we are an online based company. We make use of PayPal which is an online payment method which is widely used in most countries in the world to ensure safe and quick completion of any transactions you make. The company operates legally and it is one of the most reliable money transfer organizations in the world having successfully completed millions of transactions in the last two decades PayPal is widely used and acceptable in almost all countries and states in the world. It is also one of the safest online payment systems. All payments to our website are handled in a secure and encrypted environment. Feel free to contact us if you wish to pay using any other method that has not been stated on our website.

• Can I attach or upload files for my writer to use?

Yes. You can upload as many files as you want. The files can be uploaded with the order form or you can upload them later on your personal order page by clicking on the “files” button. You can as well provide links and references to files that should be used in processing your order via email. If you encounter any problems when uploading the files, feel free to contact our support team for assistance. Ensure that all files necessary in the processing of your order are uploaded within the first hour of submitting your assignment instructions. With this, the writer can review them with your assignment instructions to have a clear picture of what is expected in your order before they start working on it.

• How many orders can I place at a time?

You can place as many orders as you wish. We do not have a limit on the number of orders a client can place at a time. The number of orders you place does not affect the quality of the paper delivered to you nor does it affect your delivery terms. We will still deliver a high-quality and error-free paper on or before your order deadline. We have employed a team of more than 700 experts who have skills and experience in more than 80 subjects. With our large team of experts there is always a writer available and ready to work on any new order. Depending on the number of orders you place and their deadlines, your orders will be assigned to different qualified writers unless you request otherwise. This will ensure that all your orders are ready for delivery before your deadline. Your orders will be assigned to different writers according to their skills and expertise to ensure only the best quality is delivered. 

Delivery

• When and how will my paper be delivered?

Your paper will be delivered as soon as we are done processing it to our quality standards. This will be on or before the deadline you gave when filling the order form. At Course Help Online we follow deadlines strictly and we will always ensure that all our papers are delivered on time. Once your paper has been delivered, an email notification will be sent to your personal email address informing you that your order is ready for review and download. Once you receive the notification, visit your personal order page and review the paper. If the paper fully satisfies your academic expectations, approve it by pressing on the “approve button”. After approval, an MS word version of the paper will be uploaded which can be downloaded. Download the paper and use it to write your own version of the papers. In case of any error on the paper, feel free to request a free revision. 

• What if my paper is not delivered on time?

The chances of having your paper delivered late are almost zero but it can still happen in some very rare cases.  Deadlines are highly respected and urgent orders are given the first priority to ensure they are delivered on time. If you did not receive your paper on time you have the right to request a price recalculation according to the exact time the paper was delivered. You can as well request a refund depending on whether you still need the paper. Please do not approve the first version of a paper that you do not need as a full refund becomes impossible once you hit the “approve paper” button.

We encourage our clients to communicate with their writer or support throughout the processing of their order. This will ensure that everything happens to your expectations. If anything happens that can delay the delivery of your order, you will be informed early enough. 

• How do I check the status of my order?

The status of your order is updated regularly on your personal order page. All you have to do is log-in to your personal account as all details concerning your orders are saved there. In case the status has not been updated, feel free to contact our online team through live chat or chat with your writer through the special messenger on your personal order page. The online team consist of experts who are always online and ready to assist you with anything related to your order. They will check the status of your order upon request and inform you within minutes. 

Products

• Can you write model answers for different sections of my assignment?

Yes. We can handle any type of academic work. All you have to do is to contact our online agents and discuss your requests with them. We will review your request and decide on the best price as such requests do not have a constant price. Contact us any time for any kind of assignment help service and you will never be disappointed. 

• Can you improve an essay that I have already written?

Yes. Apart from writing custom essays from scratch, we help clients improve their own essays. The services we offer to improve your essay include editing, proofreading, and rewriting. The price of these services is agreed upon with our support and will depend on the amount of input and time a writer will spend on your order.  

Proofreading– This involves making corrections on spelling, punctuation, and grammatical errors. Our team of experts will correct any errors in your paper to give you an error-free paper at a small fee. 

Editing– This is the process of improving an already written text to make it better. The process begins with proofreading the text, then the reorganization of the text. The reorganization involves changing sentence structure and word choice to improve the flow of the paper.

Rewriting– This is the advanced editing where whole paragraphs are written from scratch, new sections are written to act as transitions or augmentations between already-existing parts of the text.

• What kind of papers do you produce?

We produce all types of custom written academic papers as long as the papers have English or French language sources. This also applies to editing, proofreading, and rewriting. All our papers are original, high-quality, and error-free. The essays are written to match your assignment instructions. If you can’t find your subject area on our list, feel free to contact us for inquiries. 

• Do you do PowerPoint presentations?

Yes.  We have a group of experts who are specialists in creating PowerPoint presentations. These writers can create quality presentations in any field or academic area thus your needs will be met whether professional or academic. Contact us if you need a PowerPoint presentation and we will find the right person to work on your order. Enjoy our World class assignment help services and you will never thinking of getting assignment help from any other service provider.  

Services We Offer

• What services do you offer?

We offer customized writing services in all types of academic assignments to students all over the world. Our academic writing services are reliable to students at all levels of study. We can handle high school assignment, college, and university without any problems to produce high-quality customized essays. Our writers are highly skilled with a lot of experience in the academic writing field and are very good at following instructions. We offer customized writing services for the following academic assignments. 

Essays

Thesis 

Dissertations

Homework

Thesis writing

MBA projects

Book reports

Literature reviews

Term papers

Research papers

Reports

Journals

Coursework

• Can I place a large order with a short deadline?

We will do our best to ensure you get all the help you need to complete your order within the available time. Sometimes it is impossible to complete very large orders within a short deadline as the order might not be completed to our quality standard within the short time. Large orders require more time and that’s why it is important to place your order as soon as you realize you need academic help. Ensure that the deadline you set for your order gives the writer enough time to research and write your paper to avoid complications that can arise from poor research. Please contact our support team to determine whether your paper can be delivered within the available time. 

• How long does it take to complete my assignment?

The time required to complete an assignment depends on its complexity and length. The time may range from 3 hours for urgent orders to several weeks for long orders. It’s your responsibility to set a deadline that gives the writer enough time to work on your order while at the same time having the paper delivered before your actual academic deadline. This will give you time to preview the paper to ensure it meets your expectations. We always ensure all our deadlines are met as we are aware of the effects a late delivery can have on the overall performance of a student. Please contact our online support team if you have an urgent order to agree on the deadline for your paper. We will do everything in our power to ensure all our orders are delivered as early as possible. 

• What subjects do you write on?

We offer assignment help services in over 80 subjects from high school, certificate, diploma, degree, masters, and Ph.D. levels. In case you can’t find your subject area in the list provided when filling the order form, please enter your subject area in the “other subject” box that has been provided in the order form. You can as well contact our online agents for more information. We have employed experts in all subjects thus we can handle assignments in any subject.

• My paper has many specific requirements. Can you handle all of them?

Yes. We can handle any assignment despite its complexity.  Your paper will be assigned to the most qualified expert in your field of study. Once the paper has been assigned to the best expert, the writer will deliver an essay that fully meets your academic requirements and expectations. As long as you provide clear and complete assignment instructions, you have nothing to worry about as your complex paper will be delivered on time to meet your order deadline and to the best quality possible. 

• English is not my first language. Can you still help?

Yes. We can help complete your assignment in English to meet your assignment instructions. In the meantime, you can ask us questions that are related to the English language. After all, we can help sharpen your language skills. 

• Are there discounts for returning clients?

Yes, we offer discounts but you have to subscribe to our mailing list to receive our notices as we have a number of promotional discounts throughout the year. You can as well follow us on our social media platform as we have special contests and offers throughout the year. Many of our clients continue to utilize our writing services throughout their academic careers. Be sure to take advantage of these limited time offers any time they are made available. 

• Do you help with urgent orders?

Yes. One of our prominent feature as an academic writing company is providing academic help on urgent orders. Urgent orders cost a little more as they may require the input of more than a single writer and a writer might have to reschedule their time to work on your order. Urgent orders are given first priority and only the best and fastest writer is assigned the order to ensure your deadline is met. Contact us immediately if you have an urgent order that you would like us to handle. Despite how urgent your order is, we will always ensure your paper meets our academic standards. With our urgent order feature, your paper can be delivered within 3 hours depending on the number of pages and assignment requirements. 

• What academic writing styles can you write in?

We offer essay help services in all academic writing styles. Our writers are highly trained and thus they have skills and knowledge in all academic writing styles. Your paper will be written in any academic style of your choice. Just indicate the style when filling the order form and it will be delivered to your expectations. Your paper can be written in APA, MLA, Chicago/Turabian, Harvard, or any other style of your choice.

• How can I use the essay I ordered from you?

The custom essays we deliver to you are to be used for personal and non-commercial purposes only. No paper should be passed as your original work as this might be unacceptable in your institution. The essays you receive from us have been drafted from scratch by our writers and should be used for research and reference purposes only.  This will protect you from any actions of plagiarism and cheating. Please check your institution’s definition of plagiarism before using any of the products you receive from us. We do not support plagiarism nor do we knowingly involve ourselves in acts of academic fraud and our essay help services aim at helping students draft their own work using our paper as an example. For more information on how to your our custom paper, please read our Fair Use Policy.  

• Do I need to reference you in my work?

Whether to reference us in your work or not is your personal decision. Whichever the choice you make, we will not be held responsible for the outcome of your decision. If you are a student, please check the guidelines set by your institution to ensure the decision you make is permitted by your institution. You are responsible for any outcome of the way you decide to use any materials you receive from us. Use any of the materials you receive from us wisely and for your academic prosperity. 

• What if no writer is found to work on my order?

Although we have employed a large team of the best academic writers in the academic writing industry, sometimes we might not have an expert willing or ready to work on your order within your deadline. This can be due to time limitations especially when the experts in your field are working on other urgent order. If this happens, we can request for more time and if it is impossible, we will refund your money as soon as possible to give you enough time to get assignment help service from other service providers. 

Will you re-use the work after delivering it to me?

No. This never happens with us.  At Course Help Online every product is produced individually and according to the instructions provided by the client. Your work will never be resold nor passed to any third party. Even in a case where the instructions are repeated, the paper will be assigned to a different writer, and in no case will the previously written paper be used in producing the new paper. You should not worry about your paper being reused as this will never happen at Course Help Online. All our essays are written from scratch and as per each client’s assignment instructions. 

Our writers

• How qualified are your writers?

All our writers are professional subject matter experts. Most of them are Ph.D.’s, Masters, and degree holders with many years of experience in the academic writing field. They are from diverse academic backgrounds ensuring we have experts in all subjects. Apart from their academic qualifications, our writers pass through a series of tests to check on their writing, formatting skills, and experience in doing research. Every order’s instructions are checked before being assigned to a writer to ensure a match between order complexity and writer performance. The best writers are assigned the most complex assignments. 

• How can I be sure the right writer is handling my paper?

Our company has employed a team of more than 700 writers who are experts in different subjects. Each writer in our team has gone through a series of tests before joining the team and we are aware of every writer’s capability and performance. For each order, the best expert among the ones who bid for the order is selected. In case you have doubts about the performance and qualifications of the writer assigned your order, you can request for writer samples at a fee of $5 per sample. The samples consists of their most recent work. The samples will help you determine the qualifications of the writer and decide whether they are fit to work on your order or the order should be reassigned to a different writer. After receiving a sample, you have up to 3 hours to request a change of the writer if you feel they are not good enough to work on your order. 

• What happens if my writer has an emergency?

Emergencies happen in our daily lives and in most cases they are unavoidable. Sadly, emergencies can cause delays to the delivery of some orders but this does not mean we won’t deliver your paper to your specifications. If this happens, we will do everything in our power to ensure your needs are met. If your writer has an emergency, another qualified writer will be assigned your order as soon as possible and any materials the previous writer was using to process the order provided. In case a time extension is required, you will be notified as soon as possible. 

• Can I communicate with my writer during my project?

Yes. You can contact the writer through the special messenger on your personal order page. This ensures faster communication between the client and the writer handling their order. The writer can also contact you in the same way if they need clarifications or more information about your order. Ensure you check your order page regularly throughout the processing of your order not to miss out on any important communication from your writer. In case of an emergency on our side, our support team will contact you through email or call. The special messenger is the only acceptable way you can communicate with your writer as you cannot communicate directly as it has been restricted by the company. This is done to ensure we maintain your privacy. Do not request your writer for their personal contact information as this is against our company’s Terms of use. 

You can contact us through any other communication system available especially in a case where immediate feedback is required. Live chat and call is the most convenient way of communication as you get a response from our team immediately. 

About Our Company

• Why should I choose you from your competitors?

We are the best in the academic writing industry and we always keep our word i.e. we deliver what we promise. If you have any doubts about this, order from us and you will not be disappointed, as they say, “you have to see it to believe it”. Being the best services providers in the industry, we have managed to build a strong relationship with our customers who have gained confidence and trust in us. That is why we have more return customers than new customers. The following are some of the advantages we have over our competitors.

• We use an accurate and you-to-date plagiarism scanner.
• We have employed top caliber writers who are graduates from the best universities in the world.
• Our service is confidential and your security is guaranteed.
• We offer 24/7 customer support services. You can get academic help at any time of the day or night. 
• We have a quality control team that ensures our clients get high-quality products from us.
• Our services are readily available. We provide efficient and effective academic help services. 
• Our prices are fair and affordable.
• We have an excellent reputation due to our high-quality services.  

• Is your service confidential?

Yes. Every information you share on our website is never misused and cannot be accessed by third parties. We use Cloudflare CDN to ensure faster and safer browsing on our website. We have also employed trusted cyber-security software that helps us detect potential vulnerabilities to protect our clients from threats or fraud. Any time you make payments, your payment details and credit card number are protected strictly. Always feel safe when ordering or making payments on our website. For more information on the confidentiality of our services, please read our Privacy Policy.

• Is your service legal?

Yes. The academic writing services we offer to clients on our website are 100% legal. It also depends on how you decide to use the products you receive from us. The materials you receive from us should aid you in writing your own research paper and should never be passed as your original work.  We provide custom research writing services for all types of clientele. Most of our customers are students who use our services throughout their study periods. Our services are very essential as they ensure good grades to students who have less study time as we offer the necessary academic research support they require. 

• Can I trust you?

Yes. You can trust us without hesitation. We are aware of the fact that the success of our business is determined by our reputation, performance, and the ability to satisfy our customers’ needs. We do our best to ensure that our customers are fully satisfied so they can always come back to us whenever they need academic writing services. We understand that even a single plagiarized paper can ruin our reputation and our business is likely to suffer from this. For this reason, we give each order a priority and we only employ the best experts for the best results. With us, you get quality for your money or your money back. 

• How can I contact you?

Yes. You can contact us through live chat, call, email or any other communication method available on our website. Our online agents are available 24/7 and you will get replies to your questions within minutes. All you have to do is click on the “live chat support” icon that is available on every page of our website. Chat with our online agents to get immediate feedback. For inquiries concerning your order, you can send a message using the special message on your personal order page. You can contact us at any time of the day or night for any type of academic assistance. 

• Can I visit your office?

No. Being a world class online based service provider all our services are available on our website to all our clients. We do not accept visits from customers because all issues can be solved online. This is the most convenient as it is accessible to anyone inconsiderate of their geographical location. We provide services to clients from any part of the world which means not everyone can access a centralized office. Feel free to contact us any time via live chat, email, or call if you have any questions or concerns. Not having a centralized office ensure equity to all our clients as they can all receive equal services from our online platform inconsiderate of their geographical location. All problems, issues, and concern are solved online which is faster, cheaper, and saves time as so travelling is involved.

• Will my personal information be accessible?

No. Our Privacy Policy is mainly about maintaining and protecting your personal data from unauthorized parties. You are guaranteed full privacy and no one will ever know you are working with us as your personal data is kept private. Our website is managed under strict supervision such that even the writer working on your order does not have any access to your personal information. They only have access to your order instructions and not your personal data. They will never know your name, school, your country, or state. 

In case of any issues with your order, you will be contacted by our support department through email, call, or any other communication channel of your choice or what they deem more convenient depending on the purpose of contacting you. You will never be requested for any personal information or payment details vial phone calls thus you should be very careful about the information you share vial calls. Ordering and payment are done via our online system and most of our communication to you will be via your email address and messages through the special messenger on your personal order page.

Our guarantees

• What guarantees do you offer?

We offer a wide range of quality assured guarantees which ensure our clients enjoy the best essay help services in the academic writing industry.

• 100% plagiarism-free essays. Your essay will be personalized and written according to your paper instructions. We have a legally binding contract with our writers which ensures they produce customized essays that follow all your order’s instruction. If you discover plagiarism in your paper, contact us and we will re-write your paper free of charge. Your paper will be scanned through our plagiarism detector before it is delivered to you. You can as well request a plagiarism report which will be delivered free of charge.
• High-quality essays. All our papers are sent to our quality control team before they are delivered to our clients. The team of experts check each paper to ensure all assignment instructions were adhered to and the papers meets our quality standards. 
• Free revisions. If the order delivered to you does not meet your expectations or standards, we will revise it free of charge within 14 days from the time it is delivered. Please press the “Request revision” button and give details of the revision.
• 24/7 customer support services. We are available 24/7 and you can contact us via live chat, call, and email. Please contact us and you will receive a reply immediately. For a faster response, chat with our online team. 
• Confidential essay help services. We only request the information that is important in the processing and delivery of your order. All the information you share with us is protected as per the GDPR rules. Your personal information will never be shared with third parties and no one will ever know you are working with us. Our website is highly protected from unauthorized persons which ensures security to all our clients.

For more information on our guarantees, please review our Guarantees page.

• How can I be sure of the originality of the paper I receive from you?

All our papers are passed through an advanced plagiarism scanner before being delivered to you. If you have doubts, feel free to request a plagiarism report. It is also advisable that you check your paper for plagiarism before submitting it for grading. We provide plagiarism reports free of charge upon request.

• What if the essay I receive is not to the standard I ordered?

To ensure we achieve the standard of every essay, we have a quality research writing team, quality control team, highly skilled and experienced editors, and a plagiarism detecting software. If the paper delivered to you does not meet your academic standards, we will amend it free of charge as long your request is sent within 14 days. Your request must be consistent with your initial instructions and must satisfy our criteria for free revisions. You can as well request a refund if your paper does not meet your standards. 

• Do you offer refunds?

Yes. You can request and receive a full or partial refund at any stage of your essay. The following are some of the reasons you might request a refund.

• In a case where the order is canceled before delivery. The amount of refund depends on whether a writer has been assigned your order, the order deadline, and how far the writer is with the processing of your order.
• If your order is delivered past the deadline. To get a full refund on late delivery, please do not approve your paper as no full refund is possible after the order has been approved. You can request a price recalculation according to the time the order was delivered. In case of a price recalculation, the extra amount will be refunded to your account.
• If the paper does not meet your standards. For a refund on quality concerns, you must be in a position to prove that the paper delivered did not meet your standards. The amount of refund will be agreed upon by our dispute department depending on the supportive evidence you provide.
• In case you pay for additional services and the services are availed. If the service you paid for was delivered, the amount becomes non-refundable. If we are unable to deliver the service you paid for due to unavoidable circumstances, the amount will be refunded to your account. Some of these services include sample service, progressive delivery order, writer’s category, and copies of sources used. 

Please review our Money-back guarantee page for more information.

• Do you charge for revisions?

No. We do not charge for rework or revisions on all our orders. You are free to request free unlimited revisions for your work any time within 14 days for normal orders and 21 days for orders with a progressive delivery feature. This period is calculated from the time your order was delivered. Our experts will work continuously on your order until you are fully satisfied with the quality of the paper. However, your free revision request will only be accepted on condition that the assignment instruction are not changed. If you change the assignment instructions, the revision will be viewed as an additional requirement, and an additional fee will be requested for the paper to be revised.

To request a free revision, press the “Request revision” button on your personal order page to send your revision reques.t Give clear and specific revision instructions indicating how you want your final product to look like. Your writer will use the instructions you provide in editing your paper.  Your paper will be revised to full satisfaction if your revision request meets our free revision criteria. Please read our Revision Policy for more information on your right to a free revision.

NB: We offer paid revision services such that we can help improve your essay and eliminate errors at a price that will be settled upon by our quality department upon reviewing your paper and your revision instructions.