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RUBRIC
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
· Competency 1: Evaluate technologies used to gather patient data; inform diagnoses; and enhance care quality, safety, and outcomes.
o Describe the purpose and use of a new or upgraded telehealth technology.
o Explain the potential risks and benefits of a new or upgraded telehealth technology.
· Competency 2: Develop a collaborative technology integration strategy.
o Identify the requirements for successful deployment of a new or upgraded telehealth technology, including appropriate training for providers, patients, and the patients’ families.
· Competency 3: Develop a strategy for managing technology use that enhances patient care and organizational effectiveness.
o Explain how an organization will assess the effectiveness of a new or upgraded telehealth technology.
o Describe the type of ongoing training and technical support that will be available to a nursing staff.
· Competency 4: Promote effective technology use policies that protect patient confidentiality and privacy.
o Address patient confidentiality and privacy safeguards associated with a new or upgraded telehealth technology.
· Competency 5: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
o Support assertions and conclusions with relevant and credible evidence.
o Develop slides that augment a multimedia presentation.
o Communicate effectively with staff to support the implementation and use of a new or upgraded telehealth technology.
Telehealth Staff Training
J E N N I F E R Z A B A L A
C A P E L L A U N I V E R S I T Y
H E A LT H C A R E I N F O R M AT I C S A N D T E C H N O L O G Y
D R . W I L E Y
M A R C H 2 0 2 2
The goals of
telehealth
•Make health care accessible to everyone
•Make services easier and more convenient for people
with mobility, time or transportation issues
•Provide access to specialists
•Improve communication and coordination of care among
the interdisciplinary health care team and the patient.
(Lokken et al., 2020)
The benefits
of Telehealth
•Increases access to care including specialists
•Reduces costs
•Increases patient satisfaction
•Increases patient outcomes
•Allows for flexibility
(Gajarawala & Pelkowski, 2021)
•Lack of access to technology
•Lack of broadband internet
•Concerns regarding quality of care and experience
(Adams et al., 2021)
Data Accuracy
Healthcare
Coverage
Privacy and
Confidentiality
•Training/Education
Health care providers and staff
IT support team
Patients
•Communications
•Improvement Cycle
(Lokken et al., 2020)
Patient
Confidentiality
and Privacy
Telehealth etiquette
HIPAA
Security Audits
Federal and State Regulations
•Patient satisfaction surveys
•Staff feedback
•Quality Improvement team data collection
(Cresswell et al., 2017)
•In-person training
•Online training
•Role and department specific
•IT telehealth team
(Lokken et al., 2020)
THANK YOU
Adams, R. B., Nelson, V. R., & Holtz, B. E. (2021). Barriers for telemedicine use among nonusers at the beginning of the pandemic.
Telemedicine Reports, 2(1). https://doi.org/10.1089/tmr.2021.0022
Cresswell, K. M., Bates, D. W., & Sheikh, A. (2017). Ten key considerations for the successful optimization of large-scale health
information technology. Journal of the American Medical Informatics Association, 24(1), 182–187. https://doi.org/10.1093/jamia/ocw037
Gajarawala, S. N., & Pelkowski, J. N. (2021). Telehealth benefits and barriers. The Journal for Nurse Practitioners, 17(2), 218–221.
https://doi.org/10.1016/j.nurpra.2020.09.013
Lokken, T. G., Blegen, R. N., Hoff, M. D., & Demaerschalk, B. M. (2020). Overview for implementation of telemedicine services in a large
integrated multispecialty health care system. Telemedicine and e-Health, 26(4), 382–387. https://doi.org/10.1089/tmj.2019.0079
- Slide 1
- The goals of telehealth
- The benefits of Telehealth
- Patient Confidentiality and Privacy
Telehealth Challenges
Risks associated with Telehealth
Strategies for Success
Telehealth Effectiveness Assessment
Training and Support
Questions?
References
Proprietary
KATHY FORSYTH
CAPELLA
UNIVERSITY
Tele Psych
Session
Proprietary
What is
Telehealth
and Tele
psych?
Technology
Four models
Closing the gap access to healthcare
Care when they need it, no matter the
distance
Decreasing cost and time
Proprietary
Risks:
Technology difficulties
Cost of internet
Confidentiality and Privacy
Secure networks
Proprietary
Benefits:
Provision of mental health services
Cost- efficient
Patient satisfaction
Increased access to care
Proprietary
Multifaceted team
Planner
Coordinator
Facilitator
Motivator
Timeframe
Proprietary
Staff Training
Training
New
technology
Mock
patients HIPPA Ethics Legal
issues
Change is Hard
Proprietary
Patient and
Provider
Collaboration
Expected outcomes:
Improved mental health access
Improved patient outcomes
Increased patient satisfaction
Increased participation in treatment
Improves trust
Proprietary
Tele Psych
Evaluation
Telepsych Program
TAM
IT Audits
Surveys
Proprietary
Ongoing
Training and
Technical
Support
Top Training requirements
Communication
Technology use and troubleshoots
Service delivery
Privacy and Security
Proprietary
Nurse impact
Improving access to psychiatric treatment
Assess from anywhere with WIFI
Effective
Providing mental health care to those that need it.
Proprietary
American Psychiatric Association (2017). What is Telepsychiatry? Retrieved from: https://www.psychiatry.org/patients-families/what-is-telepsychiatry
Elliott, & William S. Hein & Co., Inc. (2020). Telehealth and telemedicine: Frequently asked questions (R46239) (4623rd ed.) Retrieved from https://heinonline-
org.library.capella.edu/HOL/Page?handle=hein.crs/govcalm0001&collection=congrec
Fathi, J.T., Modin, H.E., Scott, J.D., (2017) “Nurses advancing telehealth services in the era of healthcare reform” OJIN: The Online Journal of Issues in
Nursing Vol. 22, No. 2, Manuscript 2. DOI: 10.3912/OJIN.Vol22No02Man02
Kwee-Meier, S., Butzler, J., & Schlick, C. (2016). Development and validation of a technology acceptance model for safety enhancing, wearable locating systems.
Behaviour & Information Technology, 35(5), 394-409. Retrieved from https://www.tandfonline.com/doi/abs/10.1080/0144929X.2016.1141986?journalCode=tbit20
Malhotra, S., Chakrabarti, S., & Shah, R. (2013). Telepsychiatry: Promise, potential, and challenges. Indian journal of psychiatry, 55(1), 3–11. doi:10.4103/0019-
5545.105499
O’Dowd, E. (2018). Identifying health IT infrastructure requirements for telehealth. Retrieved from https://hitinfrastructure.com/news/identifying-health-it-infrastructure-
requirements-for-telehealth
Urquhart, R., Kendell, C., Folkes, A., Reiman, T., Grunfeld, E., & Porter, G. A. (2018). Making it happen: Middle managers’ roles in innovation implementation in health
care. Worldviews on evidence-based nursing, 15(6), 414–423. https://doi.org/10.1111/wvn.12324
- Slide 1
- What is Telehealth and Tele psych?
- Patient and Provider Collaboration
- Tele Psych Evaluation
- Ongoing Training and Technical Support
Tele Psych Ricks
Tele Psych Benefits
Program Implementation
Staff Training
Conclusion
References
Announcement and Agenda for a Meeting
Department, Institutional Affiliation
Course Title
Tutor’s Name
Date
Announcement
The announcement is about a meeting plan with the stakeholders. The focus is on the presentation of the plans to adopt the new telehealth technology. The meeting is to be held on 5th Feb 2023 in the conference hall on the first floor. The meeting is set to start at 9:00 am. All the stakeholders are invited to attend so that they can be introduced to the implementation of the new telehealth services to the firm. Telehealth technology is targeted at promoting quality service delivery by improving the level of communication among the providers and between the providers and patients. It is also targeted at reducing the number of inpatients in the facility and supporting home-based care services. Therefore, the meeting is focused on providing detailed information concerning such activities and engaging in an open discussion at the end of the meeting to address the areas of concern. For the stakeholders who will not be in the apposition to attend, the recorded presentation will be posted on the organization’s website to enable them to view it on their own time.
The announcement is about a meeting plan with the stakeholders. The focus is on the presentation of the plans to adopt the new telehealth technology. The meeting is to be held on 5th Feb 2022 in the conference hall on the first floor. The meeting is set to start at 9:00 am. All the stakeholders are invited to attend so that they can be introduced to the implementation of the new telehealth services to the firm. Telehealth technology is targeted at promoting quality service delivery by improving the level of communication among the providers and between the providers and patients. It is also targeted at reducing the number of inpatients in the facility and supporting home-based care services. Therefore, the meeting is focused on providing detailed information concerning such activities and engaging in an open discussion at the end of the meeting to address the areas of concern. For the stakeholders who will not be in the apposition to attend, the recorded presentation will be posted on the organization’s website to enable them to view it on their own time.
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Agenda and the Stakeholders
Agenda: explaining improved patient outcomes and the organization’s effectiveness is supported by the new telehealth technology.
Identifying the outcome measures to be used in efficiency of telehealth
Addressing client confidentiality and the privacy problems linked to the application of the technology
Identifying the steps and the timeline required to adopt telehealth
Stakeholders: departmental heads, nurses in charge, informatics, the organization’s administration, physicians, and nurses (Bassan, 2020).
The meeting is guided by key agendas which include explaining how the new telehealth technology will support improved patient outcomes and organizational effectiveness. It is also aimed at identifying the outcome measures the organization or client care facility will utilize in determining the effectiveness of the technology; addressing the client confidentiality and the privacy problems linked to the use of the technology; and identification of the steps and the timeline required to deploy the technology. The stakeholders include the departmental heads, nurses in charge, informatics, the organization’s administration, physicians, and nurses.
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Telehealth
Telehealth: the use of electronic communication and information technology to deliver health services at a distance
How telehealth is likely to support improved client outcomes and the efficiency of the firm
Helps in monitoring the risks
Helps in the improvement of the clinician workflow.
Supports the transition of healthcare
Makes it possible for the patients to work with caregivers.
It promotes patients’ education (Nasiri et al., 2019).
The implementation of the new telehealth is important in the risk monitoring process. It facilitates the collection and analysis of patient data hence making it easier to address clients and improve the outcomes. Telehealth offers providers the best insight continuously make informed decisions for their clients. Telehealth helps in the improvement of the clinician’s workflow. The quality of patient care is associated with many factors such as the infrastructure client engagement, resources, and satisfaction by the providers. The use of telehealth helps in streamlining a lot of time needed for in-person visit care hence enabling clinicians to offer excellent patient care. Telehealth assists in transitioning healthcare for example it supports video call and chat functions that promote communication and allow doctors and nurses to stay connected with the patients. It helps in saving time and costs linked to in-person visits and reducing the transfer-linked risks. The Telehealth platform makes it possible to work with caregivers. For example, CaregiverConnect enables caregivers to monitor patient vitals and view their adherence to each metric. They can also video and chat with them. Telehealth also promotes patient education since it helps in enhancing patient education delivery as it makes it possible to overcome common barriers linked to the in-person model such as the costs, time, and distance.
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Cont’d
Telehealth makes it possible to have improved quality healthcare.
Telehealth makes it easier to access healthcare services.
It supports effective, better-coordinated healthcare services, and supports home-based care.
Promotes effective communication process with patients and families.
Enable the facility to report a drop in hospital visits due to home-based care.
Leads to the increase in healthcare value and affordability (Snoswell et al., 2021).
The focus of the organization is on quality healthcare services. The adoption of healthcare technology such as telehealth makes it possible to have improved quality healthcare. Telehealth makes it possible and easier for individuals to have healthcare services. Telehealth makes it easier for healthcare providers to have effective, better-coordinated healthcare services and support home-based care. Healthcare technology makes it possible for providers to easily communicate with patients and families. With reliable internet access, video and clear audio communication become easier. This is important in the management of patients at home. The facility also benefits from the technology since it experiences a drop in hospital visits as the majority of the clients can be managed from home. Healthcare organization benefits from telehealth since it increases healthcare value and affordability. This is important in improving the hospital score in terms of quality and a few cases of errors.
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The Outcome Measures
The satisfaction levels of the providers
The patients’ satisfaction levels
Changes in the in-person clinic use
Development of an innovative new program.
Increase in the access rate to healthcare services.
The financial impact or medical costs (Snoswell et al., 2021).
Various measures can be considered to determine the effectiveness of telehealth. In this case, the management can look into the satisfaction of both patients and providers. The providers can report the ease of use and effectiveness of telehealth in increasing the overall outcomes of implementing telehealth. For example, they can report successful patient engagement and effective teamwork using telehealth technology. Patients can report improvement in their health and well-being after the use of telehealth. They can report on the reduction of the medical costs associated with frequent visitation or appointments and the successful management of their conditions by providers. The other measure is the changes in the in-person clinic use and the development of the innovative new program. The effectiveness of the program is also assessed based on the rate of healthcare access by the patients. It is expected that the successful implementation of this technology can increase by accessing quality healthcare even from home. It is also assessed in terms of financial impact or medical costs.
7
Cont’d (the model of assessing telemedicine)
Telehealth is also assessed based on the technical quality, the effect on the effectiveness and interactions, and usefulnesss.
8
Cont’d
The patient confidentiality and privacy concerns linked to the use of telehealth
Telehealth system leads to increased risks to the privacy and security of patients.
It affects the level of trust and the willingness to adopt the system.
Current regulations fail to offer adequate guidance for the developers
It also fails to protect the users.
The other concern is the lack of control over the collection, use, and sharing of data.
The use of smartphone applications to share sensitive data leads to the sharing of data in a manner not expected by the users.
Increase in unauthorized access to data during collection, transmission, and storage (Zhou et al., 2019).
Telehealth system is associated with risks to the privacy and security of patients. Such effects tamper with the level of trust and the willingness to the adoption of the system. The present regulations fail to offer adequate guidance for the developers or protection to the users. The privacy risks associated with telehealth include a lack of control over the collection, use, and sharing of data. In this case, some smartphone applications can share sensitive data like sensor data on location with advertisers and third parties in a manner not expected by the users. There is also unauthorized access to data during collection, transmission, and storage.
10
Cont’d
Transfer of data leads to a possible security breach.
There is a weakness in the present laws on privacy and security of data
The present laws do not offer strong privacy and risk protections
Sharing of data makes it possible to end up on multiple devices.
It increases security concerns
It leads to a drop in the trust and willingness to adopt or implement telehealth technology (Bassan, 2020).
Any transfer of data leads to a possible security breach. The present laws do not offer strong privacy and risk protections to users. The process of sharing data makes it possible for patient information to be available on multiple devices. This leads to an increase in security concerns and reduces the individual willingness to adopt or implement telehealth technology.
11
Cont’d
Education of the staff
Restriction of access to data and applications
Implementation of the data usage controls
Logging and monitoring use
Encryption of data
Securing the mobile devices
Mitigation of connected devices
Performance of regular risk evaluation (Luh & Yen, 2020)
Addressing these concerns requires effective interventions. One of the approaches is to ensure the encryption of the application data. This helps in limiting access to private data and effectively securing private data. The other approach involves the restriction of access to the data and applications. This can be achieved by having stronger passwords or authorization requirements. It is also important for the organization to ensure the successful implementation of the data usage controls which helps in flagging off or blocking risky and malicious data activity. For a healthcare organization, it is possible to use data controls to block particular actions that involve sensitive data and web uploads. The other approach is logging and monitoring the use. The logging of all access and usage enables providers and business associates to successfully monitor the type of users allowed to access information, applications, and other useful resources. It is also important to ensure that mobile devices are secured by enforcing the use of strong passwords, making it possible to remotely wipe and lock lost or stolen devices, and encrypting the application data. It is also important for the management to ensure the successful process of mitigating the connected device risks. It is important to monitor IoT devices on a separate network. It is also advisable to take part in the performance of regular evaluations to help in the identification of the cause and other valuable details on the incident after its occurrence.
12
Steps and Timeline to Deploy the Technology
Creation of a support team or project team on 10th Feb 2023.
Training and education of the implementation team
Training program to begin on 15th Feb 2023.
The implementation process takes place immediately after training
Implementation begins from 20th March 2023.
The assessment of the program is done to ensure an improvement
The assessment process is done continuously.
Various steps must be undertaken to ensure a successful deployment of telehealth in the firm. In this case, the first approach will involve creating a support team or project team on 10th Feb 2023. The project or support team helps in ensuring that all the activities are undertaken as planned, the support team also ensures that the required resources and time are provided to ensure a successful implementation process. The other approach is to ensure that the implementation team have the required knowledge and skills needed for the implementation process. In this case, they are trained to acquire such skills and knowledge. The training begins on 15th Feb 2023. The implementation of the program begins immediately once the training program is complete. In this case, the implementation is expected to start on 20th March 2023. The assessment of the program for the improvement will be done continuously.
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References
Bassan, S. (2020). Data privacy considerations for telehealth consumers amid COVID-19. Journal of Law and the Biosciences, 7(1), lsaa075.
https://doi.org/10.1093/jlb/lsaa075
Luh, F., & Yen, Y. (2020). Cybersecurity in science and medicine: Threats and challenges. Trends in biotechnology, 38(8), 825-828.
Nasiri, S., Sadoughi, F., Tadayon, M., & Dehnad, A. (2019). Security requirements of internet of things-based healthcare system: A survey study. Acta Informatica Medica, 27(4), 253.
https://doi.org/10.5455/aim.2019.27.253-258
Snoswell, C. L., Chelberg, G., De Guzman, K. R., Haydon, H. H., Thomas, E. E., Caffery, L. J., & Smith, A. C. (2021). The clinical effectiveness of telehealth: a systematic review of meta-analyses from 2010 to 2019. Journal of Telemedicine and Telecare, 1357633X211022907.
Zhou, L., Thieret, R., Watzlaf, V., DeAlmeida, D., & Parmanto, B. (2019). A telehealth privacy and security self-assessment questionnaire for telehealth providers: development and validation. International journal of telerehabilitation, 11(1), 3.
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Implementation Plan
Capella University
Implementation Plan
Introduction
The mode of delivery of healthcare services has been transitioning from the healthcare facility-based environment to home-based services. The healthcare system requires updated, advanced technology and technically skilled medical staff. This transition was accelerated by the COVID-19 pandemic, which increased the use of telehealth exponentially (Garfan et al., 2021). The positive outcomes and feedback from the patient and the stakeholders indicate the positive effect of incorporating telehealth into the healthcare system. This assessment will be about developing an implementation plan which can improve the quality of care provided through telehealth and improve the privacy of patient information.
Adequacy of existing telehealth technology
For the improvement in healthcare services in home-based settings, telehealth can play a pivotal role. Telehealth uses information technology to provide healthcare services to people residing in remote locations (Haleem et al., 2021). Our organization introduced a telehealth system about a decade ago, yet it remained dormant because fewer people were utilizing it for healthcare services. It is one of the reasons why the administration department did not pay much heed to the improvement of telehealth services. When telehealth services started getting recognized, the administration started renovating the system for patients in remote areas. The problem faced by the organization was that the telehealth system was developed only for the outdated technology and was not much responding to the advanced healthcare technology, which is now used in healthcare facilities.
An example of an outdated system is that during counseling sessions with the patients, the video call hangs after every two to three minutes as the system fails to handle high-quality video streaming. Due to this outdated infrastructure of the telehealth system, the organization has suffered a lot. This cannot be improved by incorporating new and advanced computers into the infrastructure as these will also not be compatible with outdated software systems (Scott et al., 2018). The system needs to be updated and improved to make it compatible with the new technology for better telehealth services. Staff training is another important infrastructure parameter that needs to be dealt with to enhance the quality of telehealth services. This is necessary because if the staff does not have the skill to operate the new and advanced system, then updating the system will not improve anything.
Deployment of the upgraded telehealth technology
No matter what advanced technology is introduced into the healthcare system, if the interdisciplinary team is not collaborating to incorporate it into the system, the system will eventually fail. To avoid failure of the new system, the tasks and responsibilities must be assigned to different individuals in the healthcare facility. The information technology (IT) department will play the most crucial part. Three teams can be formulated in the IT department, each with a set of responsibilities. The team will be an IT support team, IT training team, software developers, and education. It will allow different teams to focus on different areas of telehealth to improve it and make it more effective for the patients and the healthcare facilities. As telehealth is based on information technology and software, the IT department will be best suited for the leadership role.
The IT support team can help identify the telehealth software models and systems that can be most effective in enhancing the quality of care provided by healthcare facilities. On the other hand, the IT training and education team can provide the medical team with the required training to operate the telehealth system (Vaughan et al., 2020). The enhancement in the technical knowledge and skill of the staff is crucial as they will use the system. The IT software developers will assist in developing the impeccable telehealth system, which will not cause any delays and glitches during the telehealth sessions with the patients. IT software development team will also help in modifying the telehealth system according to the advanced technology available in the organization. After the development of a stable telehealth system, all the teams need to collaborate to keep the new telehealth system sustained to get optimal outcomes.
The interdisciplinary team will be responsible for counseling the patient about the use of telehealth and promoting the telehealth system. The leaders in the interdisciplinary team should also encourage their team members to use telehealth and report any shortcomings to the IT department. It will allow the IT support team to develop better options that can further improve the telehealth system, resulting in better care and patient health outcomes.
Implementation schedule
The implementation can be made streamlined if all the associated stakeholders are involved and the required budget is also provided to them. The timeline set for implementation is approximately 10-12 months. A range is provided so that in case of any issues, effective solutions can be made to stabilize the implementation process. Two of the main processes at the beginning of the implementation are need assessment and persuading the associated stakeholders. The need assessment was completed in approximately three weeks, which included identifying the required technology. The stakeholder buy-in tool is one and a half months because of the different schedules of the stakeholders from different departments.
Right now, we are in the planning of the implementation phase, which is of two months. By meeting with the stakeholders and the administration department, a preliminary budget of 25,000 dollars is decided. During this time, the implementation plan was also developed to ensure that the required parameters were met. All the elements of the implementation plan are also checked to improve the provision of healthcare services through telehealth. It was also ensured that the whole plan used the allotted budget according to the requirements. After developing the implementation plan, the next step is to gather the funds for the action phase of the plan. The organization has provided an amount of 8,000 dollars, and an amount of 13,000 dollars has been raised by the stakeholders. The remaining 4,000 dollars also needs to be raised by the stakeholders. As this is not much of a big amount, it can be expected to be raised by the stakeholders in the rest of the time.
The next three months will be allotted for the training of the whole staff of the organization regarding the optimal utilization of the new telehealth system and the new advanced technology. They are also educated about how to counsel the patient on using telehealth at home. The rest of the time on the schedule will be utilized for the pilot run of the newly developed system. The pilot run will let us identify any errors or issues that might occur while using the telehealth system. In this way, we can make amendments to the system before it is launched on a larger scale.
Staff training requirements and strategies
The training of the staff is crucial to the success of the newly developed telehealth system as they will be the ones utilizing the technology and systems. The medical staff will also be in direct contact with the system and the patients; hence they have the highest impact potential. It needs to be made sure that the medical staff understands how the system works and what they need to do in case of delay and glitches. Training is necessary for older staff as they do not have sufficient knowledge regarding advanced technology (Gajarawala et al., 2021). The training sessions will be arranged in the organization, and the trainers will be from the IT department. For further training related to interdisciplinary collaboration for the optimal use of telehealth, we can source experienced individuals from other organizations. In the pilot run, we can measure the effectiveness of the training sessions. The pilot run will also allow the medical staff to practice the new system before using it on a larger scale.
Collaborating Strategies for Patients and Healthcare Providers
Collaboration of the interdisciplinary team can improve healthcare outcomes in any kind of situation. In the case of the implementation of the newly developed telehealth system, collaboration can also enhance the results by improving the delivery of healthcare services via telehealth. The telehealth model’s approach is patient-centered, ensuring that collaboration with the patient is being practiced. A strategy that has been proven to increase collaboration among interdisciplinary team members and patients is the formation of different teams. Each team will be assigned tasks in a certain area, and they can communicate with each other to complete their tasks. The main focus of all the teams will be patients. The team with the best collaboration efforts and outcomes will be rewarded to encourage the same attitude in the other teams.
Post-Deployment Telehealth Technology Evaluation and Maintenance Strategy
Evaluation of the new system is very important as it allows us to identify shortcomings and formulate solutions accordingly. For evaluation, patient feedback is the most appropriate method in this case. It will summarize the patient experiences from using the new telehealth system and the level of patient satisfaction (Yu et al., 2021). As it will be real-time feedback, the administration and IT department can use it to monitor the utilization of the system. The IT support team can monitor the outcomes and formulate a report containing the summary of all parameters, like the rate at which patients are utilizing healthcare services through telehealth and the generation of revenue via telehealth patients.
Conclusion
The telehealth system can improve the provision of healthcare services to patients at their homes; however, it needs to be updated to make them compatible with the advanced technology used by patients and healthcare facilities. The responsibilities need to be divided among the different departments of the healthcare facility to improve the utilization of telehealth and the delivery of healthcare services. The maintenance and improvement should be the responsibility of the IT department, and the medical staff should be responsible for the delivery of healthcare services by utilizing telehealth. Evaluation of the system by patient feedback will help in the constant improvement of the system.
References
Garfan, S., Alamoodi, A. H., Zaidan, B. B., Al-Zobbi, M., Hamid, R. A., Alwan, J. K., Ahmaro, I. Y. Y., Khalid, E. T., Jumaah, F. M., Albahri, O. S., Zaidan, A. A., Albahri, A. S., Al-Qaysi, Z. T., Ahmed, M. A., Shuwandy, M. L., Salih, M. M., Zughoul, O., Mohammed, K. I., & Momani, F. (2021). Telehealth utilization during the Covid-19 pandemic: A systematic review.
Computers in biology and medicine,
138, 104878.
https://doi.org/10.1016/j.compbiomed.2021.104878
Gajarawala, S. N., & Pelkowski, J. N. (2021). Telehealth Benefits and Barriers.
The journal for nurse practitioners: JNP,
17(2), 218–221.
https://doi.org/10.1016/j.nurpra.2020.09.013
Haleem, A., Javaid, M., Singh, R. P., & Suman, R. (2021). Telemedicine for healthcare: Capabilities, features, barriers, and applications.
Sensors international,
2, 100117.
https://doi.org/10.1016/j.sintl.2021.100117
Scott Kruse, C., Karem, P., Shifflett, K., Vegi, L., Ravi, K., & Brooks, M. (2018). Evaluating barriers to adopting telemedicine worldwide: A systematic review.
Journal of telemedicine and telecare,
24(1), 4–12.
https://doi.org/10.1177/1357633X16674087
Vaughan, E. M., Naik, A. D., Lewis, C. M., Foreyt, J. P., Samson, S. L., & Hyman, D. J. (2020). Telemedicine Training and Support for Community Health Workers: Improving Knowledge of Diabetes.
Telemedicine journal and e-health: the official journal of the American Telemedicine Association,
26(2), 244–250.
https://doi.org/10.1089/tmj.2018.0313
Yu, J., Afridi, S. M., Cozart, A. C., Isea, L., & Guan, J. (2021). Evaluation and Feedback for Telehealth From Patients and Physicians During the Early Stage of COVID-19 Pandemic Period.
Cureus,
13(1), e12633.
https://doi.org/10.7759/cureus.12633
